Last Updated: October 21, 2026
At DJFHT™, operated by Dongguan Keyong Network Co., Ltd., we aim to make the return and refund process clear and manageable. This policy outlines the conditions for requesting a return, how to contact our support team, and what to expect when a refund is approved.
Please review the following terms before sending any item back.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, subject to the conditions below.
To help us assess your request:
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Items should be unused and kept in their original condition.
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Original packaging, accessories, and tags should be included where applicable.
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Proof of purchase, such as an order confirmation or order number, must be provided.
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The return request must be submitted to our customer support team before the item is shipped back.
Items that do not meet the applicable return requirements may not qualify for a return or refund, except where mandatory consumer protection laws provide otherwise.
2. How to Initiate a Return
To begin the process, email service@djfht.com with your order number, the item you wish to return, and the reason for your request.
Our support team will review the information and explain the next steps. If your return is approved, we will provide the applicable return instructions and shipping-label information.
Please wait for authorization before sending any product back. Packages sent without prior approval may be delayed or may not be processed correctly.
Return shipping costs and any applicable deductions will be communicated in accordance with the circumstances of the return and applicable law.
3. Damaged or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us at service@djfht.com as soon as possible.
Include the following information to help us investigate:
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Your order number
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A brief explanation of the issue
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Clear photographs of the product and its packaging, where relevant
After reviewing your request, our team will explain the available resolution, which may include a replacement, refund, or another appropriate remedy under the applicable policy and consumer protection laws.
Please contact us before arranging a return independently.
4. Non-Returnable Items
Certain products may be excluded from returns where permitted by applicable law. Examples may include:
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Customized or personalized products that are made to the customer's specifications
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Gift cards, where applicable
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Products that cannot be returned for hygiene or safety reasons after being unsealed, where a lawful exception applies
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Items specifically identified as non-returnable before purchase, where such an exclusion is legally permitted
Promotional or clearance items are not automatically excluded from statutory return or withdrawal rights.
If you are unsure whether a product qualifies, please contact service@djfht.com before initiating your request.
5. Exchanges
If you would like a different style or product, please contact our support team to discuss the available options.
Where an exchange is not available, you may be asked to return the original item in accordance with this policy and place a separate order for the replacement product.
All exchanges remain subject to product availability, return eligibility, and any applicable legal requirements. Please wait for return instructions before shipping the original item.
6. International Orders – EU Customers
Customers in the European Union may have a statutory right to withdraw from eligible online purchases within 14 days of receiving the goods, subject to applicable law and any relevant exceptions.
Where this right applies, it is separate from any additional voluntary return benefits offered by DJFHT™. This policy does not remove or restrict mandatory consumer rights.
To exercise an applicable withdrawal right, contact service@djfht.com within the relevant period and identify your order and the products concerned.
Products should be handled in accordance with applicable legal requirements. Where permitted by law, reimbursement may be affected if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.
Any applicable refund, return-shipping, and reimbursement requirements will be handled in accordance with the governing consumer protection rules.
7. Refunds
Returned items may need to be received and inspected before a refund decision is made. We will notify you of the outcome after reviewing the return.
For approved refunds:
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The refund will generally be issued to the original payment method, unless applicable law requires otherwise.
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Please allow up to 10 business days for our processing after approval.
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Your bank or payment provider may require additional time before the funds appear in your account.
If the refund has not appeared after 15 business days from approval, please contact service@djfht.com with your order number and refund details so we can help you review the status.
Refund eligibility, timing, and any permitted deductions remain subject to the applicable policy and mandatory legal requirements.
8. Return Address
Please do not send a return until our support team has approved your request and confirmed the correct return destination. The authorized return address may differ from our company mailing address.
Our company details are provided below for reference:
OWNER
Huang Yibin
COMPANY
Dongguan Keyong Network Co., Ltd.
ADDRESS
Room 102, No. 1, Xindong 1st Lane, Shutian, Humen Town, Dongguan City, Guangdong Province, China
EMAIL
service@djfht.com
PHONE
+86 18512096551
SERVICE HOURS
8:00 AM - 10:00 PM Daily
DJFHT™ is operated by Dongguan Keyong Network Co., Ltd. We aim to handle return and refund requests consistently and transparently. For assistance with an order, please contact our support team using the information above.