Shipping Policy

Last Updated: October 21, 2026

At DJFHT™, operated by Dongguan Keyong Network Co., Ltd., we work to make order fulfillment and delivery straightforward. This policy explains how orders are prepared, when shipments are expected to arrive, and what to do if a delivery issue occurs.

Please review the following information before placing your order.

Our Shipping Approach

Our Halloween and fantasy-inspired hats and accessories are prepared for shipment through our fulfillment arrangements. Orders may be dispatched from different fulfillment locations depending on product availability and destination.

We aim to process purchases carefully, provide clear tracking information, and keep customers informed throughout the delivery process.

Delivery estimates may vary according to destination, carrier operations, customs procedures, and seasonal demand.

1. Order Processing & Shipping Costs

Each order requires time for review, preparation, and packaging before it can be dispatched.

Standard Processing Time:
Please allow 2–5 business days for order processing before shipment.

Peak Periods:
During Halloween season, holidays, or promotional events, processing may take up to 6 business days.

Shipping Fee:
A flat shipping charge of $6.99 per order applies to all orders under the current shipping arrangement. Any applicable shipping charge will be displayed during checkout before payment is completed.

Processing time is separate from transit time. Your delivery estimate begins after the order has been prepared and dispatched.

2. Estimated Delivery Time

Transit times depend on the destination and the fulfillment location used for your order. The following estimates are provided as a general guide.

These estimates do not include order processing time. Actual delivery may take longer during busy shopping periods, severe weather, customs inspections, or carrier disruptions.

Delivery dates are estimates rather than guaranteed arrival dates.

3. Tracking Your Order

After your package has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please keep the following points in mind:

• Tracking details may require 1–3 business days to display the first update.

• Shipment information may appear gradually as the parcel moves through the carrier network.

• A temporary lack of tracking updates does not necessarily indicate that a package has been lost.

• If tracking remains inactive or the delivery appears unusually delayed, contact our support team for assistance.

Please retain your order number and shipping confirmation until your package arrives.

4. International Shipments & Customs

International orders may be shipped under Delivered Duty Unpaid (DDU) arrangements where applicable.

Under this arrangement, import duties, customs charges, and other applicable fees imposed by the destination country may be payable by the recipient unless otherwise stated at checkout or required by law.

Customers are responsible for reviewing their country's import requirements before placing an international order. Customs procedures, local regulations, and processing times vary by destination.

DJFHT™ cannot control customs clearance timelines and is not responsible for delays caused by customs authorities. Any responsibility for duties, taxes, and import charges will be determined in accordance with the applicable shipping arrangement and local law.

5. Changes or Cancellations

If you need to update your shipping address or request an order cancellation, email service@djfht.com as soon as possible.

Please submit your request within 12 hours of placing the order. Include your order number and the exact changes you wish to make.

We will review the request based on the current fulfillment status. Changes and cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Customers are responsible for checking their shipping information carefully before completing checkout. If you notice an error, please contact us promptly rather than placing a duplicate order.

6. Lost or Damaged Packages

We understand that delivery problems can be frustrating. If an issue occurs, please contact our support team so we can review the circumstances and advise you on the next steps.

Damaged Deliveries

If your package arrives visibly damaged or an item is damaged during transit, contact us within 72 hours of delivery at service@djfht.com.

Please provide your order number and clear photographs of the parcel, shipping label, packaging, and affected product where possible. After reviewing the information, we will assess the issue and arrange an appropriate resolution in accordance with our applicable policies and legal obligations.

Packages Confirmed Lost in Transit

If the carrier confirms that your shipment has been lost, contact our team with your order number and tracking details. We will review the carrier's findings and arrange a replacement at no additional product or shipping cost where the confirmed loss qualifies under this policy.

If tracking indicates delivery but you have not received the parcel, please check the delivery location and contact the carrier where appropriate before contacting us for further assistance.

Contact Information

For questions about shipping, tracking, delivery delays, or address changes, please reach out to our customer support team.

OWNER
Huang Yibin

COMPANY
Dongguan Keyong Network Co., Ltd.

ADDRESS
Room 102, No. 1, Xindong 1st Lane, Shutian, Humen Town, Dongguan City, Guangdong Province, China

EMAIL
service@djfht.com

PHONE
+86 18512096551

SERVICE HOURS
8:00 AM - 10:00 PM Daily

DJFHT™ is operated by Dongguan Keyong Network Co., Ltd. We aim to provide clear shipping information and assist customers with delivery-related concerns throughout the fulfillment process.